Secure information management for AI

We centralize and automate. We reduce human error and duplication of effort – and add tracking, reporting and trending. We manage compliance across platforms more productively, with higher business value.

Now that we’ve integrated our systems with NetIQ Identity Manager and NetIQ Identity Governance and automated much of that manual work, we’ve made huge time savings. The access revalidation process, for example, is at least 50% faster.

BMO Harris Bank was able to save $5 million per year with ongoing reductions in the same ballpark due to reduced licensing, infrastructure and ongoing support cost.

With OpenText Business Network Cloud Enterprise, we can release new capabilities to our clients within as little as two days—around 95% faster.

[OpenText Service Management] continuously improves our user experience, evidenced by a 15-point Net Promoter Score (NPS) increase, more than a doubling of our survey responses, and a 31 percent improvement in issue resolution time.

In one case, a customer called about the production materials used 20 years ago. Thanks to OpenText Extended ECM for SAP Solutions, we could locate the data—essential for answering warranty questions in a business that offers lifetime product guarantees.