Service Management Automation X Essentials for Service Desk Agents
Format: Instructor-Led
Duration:
Role(s): Business User
$467.00
1
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Course Description
Overview
This two-day course covers how a service desk agent uses the OpenText
Highlights:
- Create reports.
- Access the Service Request Management module.
- Explore the Agent IT Interface.
- Manage dashboards.
- Create a knowledge article from a request.
- Explain the SMAX architecture.
Pricing
| Format | Currency | Price |
|---|---|---|
| Per Student | USD | $467.00 |
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